Customer Care Team

Service From our Family to Yours

Need to talk to someone about your current insurance policy?  At Walsh Duffield, we have a dedicated customer care team comprised of 7 local professionals from our Buffalo, Rochester and Medina offices – available to assist you with your personal insurance questions.

Our customer care team is here to help you:

  • Answer questions about billing, plan changes, price increases
  • Connect with your insurance carrier
  • Handle third party requests (banks, car dealerships, etc.)

Let’s Talk

From your safety to your wellness, Walsh Duffield is here to help. Custom, tailored solutions are finally within your reach – let’s start a conversation.

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Please note, coverage cannot be bound or amended without written verification by an agency representative.

Your Customer Care Team

Headshots of Customer Care Team